Navigating the world of business rates requires a keen eye for detail, a passion for problem-solving, and a strong understanding of property valuation. Will Bolton, a Property Referencer here at Aitchison Raffety, brings all these skills to the table as he helps businesses manage one of their most significant overheads.
From analysing rateable values to conducting site visits, his role is both dynamic and impactful. In this Q&A, Will shares insights into his career journey, what excites him about business rates, and what a typical day in his role looks like.
1. Can you tell us about yourself and your background before joining Aitchison Raffety?
Before joining Aitchison Raffety, I studied Property Finance & Investment at Nottingham Trent University, where I developed a strong interest in property finance, economics, and valuation. During my studies, I had the opportunity to learn about commercial real estate, which sparked my curiosity about business rates and their impact on businesses. I also gained some practical experience through my university projects, such as a Portfolio & Fund Management project where I conducted cash flow analysis, modelled DCF, and predicted ROI for property acquisitions. Additionally, my research project on the decline of the UK office market strengthened my ability to analyse market trends and financial impacts, reinforcing my decision to pursue a career in this field.
2. What drew you to business rates and what excites you most about working in this field?
I was drawn to business rates because of the unique combination of property, law, and finance. It’s a fascinating area where small changes in valuation or legislation can have a significant impact on businesses. What excites me most is the problem-solving aspect-each case is different, and there’s a real opportunity to help clients reduce costs and navigate complex rating systems. The challenge of staying up to date with legislative changes also keeps the job interesting.
3. What does a typical day as a graduate in business rates look like?
A typical day involves a mix of office-based work and site visits. In the office, I might be reviewing client portfolios, analysing rateable values, preparing appeals, and speaking with clients about potential savings. There’s also plenty of research involved, whether it’s looking into comparable properties or understanding how legislative changes affect businesses. Site visits are particularly interesting because they allow me to see properties first-hand and understand their unique characteristics. Throughout the day, I also have opportunities to learn from senior colleagues, which is invaluable as a graduate.
4. What’s been the biggest learning curve since starting your role?
The biggest learning curve has been understanding the complexity of the business rates system and how valuation tribunals operate. There are many nuances in rating appeals, and it takes time to develop a deep understanding of how different property types are assessed. Additionally, getting comfortable with client interactions and providing professional advice early on in my career has been both a challenge and a great learning experience.
5. What’s one thing about business rates that people outside the industry might not realise?
Many people don’t realise how much business rates can impact a company’s bottom line. It’s often one of the largest overhead costs for businesses, sometimes even exceeding rent in certain areas. Business rates are not just about property size-factors like location, usage, and surrounding infrastructure can all play a role in determining rateable value.
6. What skills do you think are most important for someone considering a career in business rates?
Attention to detail is crucial because small errors in valuation or appeals can have significant financial consequences. Strong analytical and problem-solving skills are also essential, as the role involves interpreting data, legislation, and case law. Communication skills are equally important-being able to explain complex rating issues to clients in a clear and confident manner is a key part of the job. Lastly, adaptability is important because business rates legislation is constantly evolving.
7. If you could give one piece of advice to future graduates considering this type of role, what would it be?
Be proactive in learning. Business rates can seem overwhelming at first, but asking questions, attending training sessions, and reading up on legislation will help you build confidence. Also, take advantage of any opportunities to shadow experienced colleagues on site visits or client meetings – seeing the practical application of what you learn makes a huge difference.
8. Fun question! If your job was turned into a Netflix show, what would it be called?
“Suits: Business Rates Division” – A fast-paced drama where a team of sharp-witted rating surveyors take on high-stakes cases, negotiating with councils, battling complex appeals, and saving businesses thousands—all while dealing with office politics and last-minute deadlines…. It’s not even relevant I just really like the show.
If you are passionate about problem-solving and the financial side of helping businesses, a career in business rates could be one to explore! Learn more about career opportunities at Aitchison Raffety.